as soon as I saw myhermes were delivering the parcel I knew it would be badly delivered. And it was. I live at the top floor of a block of flats, but I was at a friend's house on the day of delivery so from the very limited delivery options i said to leave it outside my door. The plan was to drive straight home to get it when it was marked as delivered. Got there an hour after delivery to find it was not at my door. It was left on the first step of the staircase. Basically the ground floor. Tried to complain on the website, but no way to complain. Plan useless this company.