shameless Hermes stole my 8-year-old granddaughter's birthday present. not only stole it for 2 months tried to cover it up, such as your parcel was stopped by custom because it contained prohibited item,( can you imagine that a kid birthday present)? then they said we found it & return it between 8 to 12 weeks( what happened with the custom then?) then in order to return your parcel, we need proof of collection, proof of purchase & proof of address. ( I sent those 3 times, but they replied we need more information) this company allows the temporary employees to help themselves, just check the newspaper reviews.