Just by having a scroll through the first page of reviews, everything has been summed up perfectly: shambolic "delivery" where they said they tried to deliver but it was impossible (how?? Where do they expect people to be if not in their houses during a pandemic???), parcels are being delivered to the wrong address or not delivered at all. Customer service is nothing short of a joke - it's all AI (not a particularly clever one either) and it won't help with your delivery issues as it just repeats whatever you can find in your shipments updates. It's beyond me how they have any type of contracts with big retailers like Amazon or Nintendo.