Wish I had given zero stars. Delivery supposed to be between 3-5 . Yes you guess it no one arrived . Then had a text saying no access! We were in it is lock down . We live in a detached house with no access issues however our address does not say road so the driver clearly thought it was a flat and lied ! Have lived here for over 16 years and no issues with any other courier service. He had my mobile . He lied and could not be bothered to come . Good over £350 . I am calling the company I ordered from and telling them I want my money back to to stick the order . Last time the Hermès driver opened box and attempted to steal an expensive bag . Could him on my drive . I am so angry ! I will never ever use ANY supplier that uses HERMÈS . I have only read the reviews now . They sum the company up perfectly. As for ‘Holly .’ The virtual useless excuse for customer service . What a joke . How can such a shocking company still operate ? I am off work today and I am going to research and write all the companies that use them and direct them to this site ! As consumer we can vote with our feet and not use any companies that use Hermès .