After Hermes 'lost' my parcel I was unable to contact the company by phone or email. Following research into other people's experiences I have concluded that Hermes is a front for criminal activity and have consequently started legal proceedings against the company. I have been informed that delivery drivers receive as little as 50p per parcel and it is hardly surprising that there is such a poor 'service'. In addition to a criminal investigation into the huge number of parcel losses there is a need for government intervention and investigation to protect the public. This will be happening.