One star is too good for the service we… One star is too good for the service we have received. We sent an item that we sold on eBay through Hermes only to be told they couldn’t deliver it, yet the recipient was in all day!. Despite leaving messages on their automated that promised a call back (Ha! Ha!) no-one has called. It is impossible to speak to a person, the complaint line just cuts off, and their head office number simply says that they are closed. What sort of company is Martian De Lange running? Every message on their website says they are dedicated to customer service. Well they have failed dismally in this case. All we want is to speak to a human being, but clearly this isn’t possible.