I booked a pickup on the QVC website who partner with Hermes as their courier. Went through the process - straight forward, printed my labels and booked a slot for the next day. Around 11.15 on the agreed pick-up day I had a delivery via Hermes (from another company) and asked the two Hermes drivers about my pick up - "not us" we're delivering! After waiting till 8pm that evening I contacted the online assistant who indicated that "Hermes attended your property at 11.17 but were unable to pick up your parcel" Why bother advertising the service with QVC if you have absolutely no intention of carrying it out. £3.95 was out of my account within minutes of booking the pick up. Able to do that with no delay or problems! I believe that between them QVC and Hermes need to sort this out! Your service individual or combined leaves a lot to be desired. And, this is my second time trying to order a pick up (last one was a year ago), same then as well. I now know the "not us we're delivering" should have been "not us we cant be bothered with that, too much hassle"!! I will now actively avoid companies who use Hermes as a delivery partner and will email their customer services departments to make sure they know why. Underneath this box its asking for feedback on deliveries!