Was notified my item was “delivered”, I had signed for it and there was even a picture of something (a red blur in front of a black background) No idea how I had signed for it as I was away from the house! When I got home no package was there so checked all around my house and knocked on my neighbours door. My parcel was nowhere to be found. Checked my security camera and a van did come to the house. Someone parked outside the house and sat in their van, seemed to be doing something on a tablet then drove off. Hermes customer service line is basically a robot and it’s impossible to to talk to a human. They say my item is delivered because I have signed for it and there is a picture of the package on my doorstep! I’m beyond annoyed cause it was a fairly expensive Christmas present. No one to talk to so having to try and work something out with the seller (who is being fantastic about it) but will probably end up having to explore a refund with PayPal. I will actively avoid buying from anyone or business that uses these cowboys in the future. Stay away from them cause they don’t give a rats bum about delivering. From my experience it appears the drivers are keen to take the parcels for themselves!!