over the last month i have sent 4 parcels (consoles related ) each parcel has been lost each one covered by insurance , but the last parcel i sent was insured is proving to be more difficult to get my money back from , first ignore all my emails for 2 weeks then had to ring up , on hold for 45 minutes then to be told they will need to contact my depot where parcel was taken too , told them already been checked while i was mid talking he cut us off , rang back up on hold for another 45 minutes, got through told them want to claim said send link to my address for claims loss form , got email link not working , rang straight back do you believe they shut this was a saturday , so rang back monday another 45 minutes wait got through managed to get link for claims for , but the claims form in said form going to be looked at within 28 days been 2 weeks since form went in , have heard nothing at all , i paid £16 for next day delivery with insurance . i will never ever use the company again and would advise everyone else to stay clear , i find it very strange that my parcels were consoles and computer games that have gone missing each time which were large boxes but when i have sent packages of clothes out they manage to be delivered . my advice stay clear of this company utterly useless , i wouldn't even give it a one star if had choice