Very poor service! I seem to be one of the lucky ones because my parcel did arrive. I have no idea when the parcel arrived as it was just put over the garden gate and I only saw it in the morning when I woke up. The box was saturated with rain and fell to bits when I tried to pick it up. I have a largr covered porch that could have protected it, but anothe 5 metres walk was obviously too far to go! When I checked the delivery photograph it was just a gray fuzzy blur. How remarkable! Sadly I will no longer use any online company that uses this delivery firm.