It's very annoying. I purchased a Christmas gift on 27th November and is meant to be delivered on 4th December. Still, I'm waiting for the purchase. The worst thing is Hermes customer service is not existing and there is a robot "Holly" who is not helpful at all. The tracking number shows the parcel is in transit, for the last 4 days without any moving. No one is there to ask what is happening?! Hermes is not reliable because: First of all, if you need to speak to a human you will charge £6 for each call plus your phone company rate Secondly, I have spoken!!!! To the robot who said someone will contact me after 2 working days still I'm waiting. In the end, I don't recommend the company that hidden themselves behind the Robot and no human is there to solve your problem