Failed to turn up for a "next day" parcel home collection on Thursday, Received an email on the day saying they were unable to collect that day. Not my fault, just nobody arrived to collect. Email informed it would be collected today, Friday. Today the parcel has been sitting outside on my doorstep all day. again nobody has called to collect. Just seen an email timed at 1415 saying "sorry we were unable to collect your parcel today, we will try again tomorrow". What do they mean, "try again", nobody has bl---y been !! It was for my daughter's birthday on Monday14th December. So no chance now. Try Royal Mail next time.