I dont understand why anyone would actively opt to use Hermes as a courier for any type of delivery. They're beyond shocking. Sh*t company, sh*tter 'customer service' that dont even get back to you. They lost my parcel and hadn't mentioned it to me - luckily the company I ordered through resent my item via DPD special delivery which I received the next day. I'm currently awaiting another parcel which is coming via Hermes (if I'd have known it was through them I wouldnt have bothered) which doesn't look like it will be here anytime soon which is frustrating as its meant to be a Christmas present. A friend sent me some bottles of cider as a late birthday gift via Hermes - the package had 'fragile' written all over it and they still proceeded to throw it over my back gate (luckily the bottles did not break) but honestly this company should be investigated and shut down/cease trading in my opinion as they clearly dont care and are useless worthless scum in my eyes.