Parcels all ready to be collected - waited all day - no communication - at the end of the day checked my account - parcels marked as 'collected and on their way' - customer service closed - only computer assisted programme repeating same message - next day speaking to customer service - confirming parcels have been collected - nothing they can do - delivery boys get paid according to the number of parcels they collect/deliver, in other words system is totally open to abuse! - will get a refund in three days!!! - no offer for an upgrade - have to start the whole process again - lost a whole day - hopefully will get my parcel delivered on time for Christmas - avoid this company like the plague!!!