I've had several packages go missing with Hermes over the past 3 years. In fact, 40% of my packages delivered by Hermes have gone missing. Tracking shows as "delivered" and "left with front desk", though there is no front desk in my building. When attempting to contact them, you can't get through to a human, only a joke of an automated online system that is ZERO help. When you phone the number provided, it tells you to check online. When you check online, an automated response says the package has been delivered or is lost and they can't help. They clearly don't want customers to contact them, nor do they care one little bit about lost packages. I've had to contact the sellers in every case and, thankfully, they re-sent the items, but only after days (in one case, weeks) of red tape and hassle. Hermes drivers know that sellers will re-send items, and I have NO doubt they are outright stealing packages. I only pay with PayPal for online orders now because of Hermes. I dread it when I discover a retailer is using Hermes, because I know there is a high probability the item will never arrive and that I have to go through the seven circles of hell to try to get a replacement. I have done a LOT of online shopping, and I can tell you that Hermes is the absolute WORST courier I've ever encountered. I don't know how they stay in business.