Just this week £500 worth of Christmas stuff missing. One delivery to wrong address and have still not received it. Next delivery scheduled - does not arrive (not even attempted); they reschedule - still does not arrive or not attempted. The system is clearly wrong or there is a problem with the package. I contacted Hermes - only way is trough automated system. Says 2 working days to respond. On the third day receive automated response that it is out for delivery and track it. Clearly - 1. Hermes don’t read the messages you send in their system; 2. Hermes just reply on their “automated” system to respond. Totally meaningless and a waste of time. Obviously the item is lost, stolen, damaged or something similar or it would have been delivered. I now avoid companies who use Hermes or ask them to send it through a different service. That way I know I will actually get the items. I actually cancelled an order yesterday when found out was Hermes - bought it elsewhere and will be delivered today.