Firstly, I put in my details of which took me 20 minutes to put in on my phone with all information. To establish further information by pressing '?' it wipes off info you wrote and you have to start again. I did this three time after containing my frustration, then on the third ho it wouldn't accept my payment card which I've used with them before and there are no problems with it. The card is a Mastercard of which I use online for many transactions. After trying numerous times, still declined, I tried contacting Hermes customer helpline, however they have a rigid gatekeeper/ automated system (Bot) who will not put you through unless you have a customer number or parcel number. Of course to get these you need to have completed transaction. So I went online to find another method of contact to Hermes, however the is none. It seems if you want to contact Hermes customer support ithout the gatekeeper, you can by a premium call number which charges you £6 to connect. It seems to me therefore Hermes are not worried about customer service only extortiong money from existing and further potential customers. Needless to say I will be using other forms of courier from now on. Definitely not Hermes. I cant answer the following because you cannot get through to them. They have no email and no human agent you can speak with.