I have been waiting in for my parcel . The next thing I got was a text saying it had been delivered .. it hadn’t! I have tried to get hold of Hermes so they could phone courier and ask .. but you get an automated Holly and she is rubbish!! Holly ‘says’ the parcel has been delivered and they have proof!.. again complete rubbish!... I’ve added their photo .. normally when Hermes delivers they take a photo of the door number etc ... nope not this time!.. I will say their ‘live ‘ chat is automated Holly.. I tried phoning but again automated!! A few weeks ago I sent a parcel and they didn’t get that either.. it was sent to the ‘safe place’ that no one knows about!! Oh and they can’t get hold of the courier!! Complete crooks!!!!!