I can start by saying that both the package delivered by Hermes from Johnlewis.com in less than a month was stolen by the Hermes deliverers. This happened in BELFAST. First (29-Nov-2020)- tracking number: 7918696525416267, I RECEIVED the package OPENED-literally. What kind of a courier delivery company delivers the opened packages ? It was a purchase from Johnlweis.com with 2 products inside, they stole one and left the opened(with another product) parcel inside my letterbox. Second incident (21-Dec-2020)- tracking number: 7918696525480169, johnlewis assisted with exchange order for the same stolen product and this time it never reached me(coz, may be this time it's just one product). I was waiting all day to receive my parcel instead, I received an email stating that the delivery completed successfully. The successful notification email which has the picture of delivered status,"Here's where we left it" shows a hand inside a letterbox-no package was seen at all. Highlight of the fact is that my DOOR COLOUR IS GREY and the PICTURE SHOWN in email has the DOOR IN RED. I was like wtf..? When this happens for the second time, I can say, they did it deliberately and proves that they are a complete fraud. If you are expecting delivery from Hermes in Belfast, do not.