i would give 0 stars if i could. I found Hermes to be a suitable alternative for royal mail however after this, it is absolutely not. I ordered a courier collection sending label and it got perfectly picked up but now it is still not delivered despite it being nearly a week. I later find out after contacting the support service that they do not know where my parcel is. After emailing them back and forth for multiple weeks I am told that a detailed investigation has taken place, and they can confirm they have lost my parcel. it's all very ironic since I had not heard from them regarding this investigation at all. After my decent experience with the courier service, I order another sending label. It works successfully and say my package will be picked up on Friday the 27th. It was not. It says there are trouble finding my property despite the facts that it was successfully found the previous day?? I called customer service many times over the course of Monday . Tuesday & Saturday and was put through at no point despite being told I must contact customer service immediately. I had someone emailing me saying they would deal with my issue and that someone would collect on Monday, to find that it was infact no picked up on Monday. instead, I ordered a label from royal mail and my parcel was delivered within 3 days.