The delivery driver stole my parcel. A blurry black photo showed the delivery, when I finally managed to get through to Hermes she spoke to the driver who said that he had delivered it and handed to resident tattooist, kind of interesting as the tattoo shop had shut months ago! Obviously the driver fancied the parcel for himself. Extremely difficult refunds process, I won’t receive a penny as I don’t have proof of purchase for my phone as it’s more. Than a year old. Despite paying extra for signed for delivery, that is a waste of time and poor excuse for just making more money Dreadful, avoid at all costs.