Absolutely awful service - I am waiting on 3 seperate deliveries from MyHermes that have not arrived. These were sent from buyers almost a week ago and despite constant email and text notifications saying the deliveries are on their way and giving delivery times, none of them have arrived. These were sent for next day delivery and I have had Royal Mail 2nd class deliveries arrive much faster after being dispached only 2-3 days ago. I am now in the situation where I don't have presents for Christmas and have to explain to family members that I have no idea where they are or when they will come thanks to your poor service.