This has to be my worst buying experience in my long life! I bought an item that was posted to me from the Netherlands. It was sent by tracked delivery by Post.Nl and everything went well until Hermes got hold of it. They informed me that they had received the parcel on 23rd November and the next day it was 'out for delivery'. On the same day they notified me that the parcel couldn't be delivered because the address was incorrect. Somebody at Hermes had apparently noted my address only as XXMain Road followed by the city name and postcode. The full address was shown in very easy to see printed letters on top of the box, but this was obviously ignored. I spoke to a woman who use to deliver for this lot and told her my problem and she commented that this had in the past been mentioned to a supervisor who said 'the drivers wouldn't take any notice of that.' The sender in the Netherlands was apparently also told incorrect address' because he emailed me and sent me a picture of the very clearly printed address details which were totally correct. On their 'tracking' page they asked for further information that might enable them to find my address. I emailed them on the same day and told them my address (which was anyway correct on the package) and added extra details that would enable the delivery driver to deliver the parcel. On the same day I received an email from Hermes saying that the matter was being dealt with by 'Chelsea' and I was not to contact them further as she would be 'unable to reply' and I must await the outcome. On 30th November I received a communication saying in large letters 'WE'VE GOT IT!' Great I thought, only to read on the same page: 'your parcel is now on its way back to the sender' (in the Netherlands). As the package was supposedly held in their local depot, I could have driven there to collect it personally, but there was no way to contact them, no way to email them and receive a reply and no telephones manned by people. Fortunately, on 11th December the sender emailed to say that the package had been returned and he then sent it to me again, this time by DHL at a cost of 60 euros. When I told the delivery driver the story, he evinced no surprise whatsoever and merely said: 'Well, you get what you pay for.' From now on though, on anything I order from any supplier, I'll ask how the item is being sent and if they mention Hermes they'll either agree to send it by a reliable courier or I'll cancel the order. This lot ought to be investigated by Trading Standards or some other body with power and face heavy fines for the kind of performance they so frequently put in and, if that doesn't work, be forced out of business.