For all of you who had the same robot contact issues and lack of human response from hermes Do as i did. Apply for a job on line with hermes and when the local job coordinator contacts you by phone give him/her some grief. Funnily enough it worked for me (i stored his mobile number just in case too) and my missing parcel amazingly arrived the following day oh and by the way that was a day after i received a replacement parcel which had been sent to me by supplier via DHL after i asked the supplier to send it by a different supplier!!! The replacement arrived a day before the original parcel.