What a rubbish company Hermes is, if your parcel does not reach the designated address your at a loss almost immediately. They have this useless automated live chat that tells you everything you already know, so that's 5 minutes of your time wasted. They make it very hard to find their phone number , but when you do be prepared to sit on the line for at least 20 minutes before they pick up and thats if your lucky or the line simply cuts you off . In this day and age its disgraceful for companies like this to continue trading, you just have to look at the online reviews to show you how useless they are and yet they continue to ignore everyone, take your cash and shut the door in your face . USELESS TO SAY THE LEAST.