Not only did Hermes lose my parcel, a week before xmas. I reordered and Hermes sent an email stating it was due to be delivered which again wasn't still waiting 2 weeks later!! Another 2 items also in email by Hermes stated due yesterday which failed to arrived, or though was emailed saying they have had to reschedule for today! Can you guess did not arrive and had no up date with a reason as to why!!! Retailers that use Hermes they will be wasting money on a unreliable courier company,find someone else as being covid 19 at present customers are relying on online orders that Hermes cannot fulfill!!!