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Annette Wood
Appalling service. Hermes took the money for two parcels, failed to collect for five days. Impossible to contact. Then I discovered that although paid for, there was absolutely no record of these transactions on my account which meant that I couldn't even claim a refund for non collection - as the transactions did not exist as far as they were concerned, although they had taken £16.79 for it. I have spent hours trying to sort this out, but to no avail. I have proof of everything - but what's the point when they say my parcels never existed? Thieves.
4 years ago
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Myhermes has a 1.2 average rating from 7,029 reviews

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