I don't think hermes have ever managed to deliver a parcel on time. Somehow every other company manages yet again and again I have issues with hermes. They never update information on the tracking app and their customer service is useless so I never even know what is going on. My latest parcel 5611078304340363 they couldn't deliver for some unbeknownst reason. I provided them more information as asked. Now I have no response, no package still 24 hours later, and literally no clue how to get help. This was an urgent deliver. Have no idea why any companies insist on using hermes.