Awful (no) service. Lost £650 parcel! I have had the worst service from Hermes. 04.01.21 booked collection to send parcel. 05.01.21 courier failed to collect, despite waiting in from 8am to 8pm. Contacted Hermes to be told if booked another collection they won’t guarantee collection. Told to drop it off at Hermes point. 06.01.20 dropped of parcel, got receipt. 07.01.21 checked status, says waiting for parcel. Contacted Hermes, a robot was no help. Asked for a human to contact me. Since the 7th - 11th Jan I have sent an email everyday asking for help in tracking parcel (transaction worth £650) Still waiting for someone to call/ email me. Do not use them, they are awful. I will be forced to take this to the financial ombudsman and make a legal claim. #hermes #awful #badservice