Giving even one star here is an insult, just as referring to ‘MyHermes’ as a ‘company’ would be an insult to all of the decent, honest businesses out there who are genuinely trying to provide a worthwhile, professional service. Indeed, to try and find a collective noun appropriate for MyHermes is almost impossible because this ‘shambles’, that purports to be a delivery company, doesn’t know the meaning of any of the words such as decent, honest, professional and worthwhile, in my opinion they are simply the worst people in the world that anyone could ever trust a delivery to ! I am waiting until tomorrow ( Wednesday ) when Amazon finally concede that the Prime Delivery parcel due here on Saturday, has been lost by Hermes yet AGAIN, this despite me being assured it was out for delivery on two separate occasions during Saturday. I have now lost count of how many parcels due to us have “faced difficulties with my delivery”, finally becoming “lost” in transit with MyHermes. They repeatedly lie about so called “attempted deliveries” whereas here we are able to totally disprove this right away as our entrance gates are continually video monitored. They then hide behind their website, which promises full support, both digitally and in person but, of course, none of this is ever working. To mention the words “Customer Service or Care” and “MyHermes" in the same sentence is such a conflict in meanings as to be laughable, if it wasn’t so serious ! I very rarely complain but, on this occasion, I felt the need to speak out and hope that many others will join me in condemning these people as a completely unprofessional, non-caring, useless, waste of space. My message to Amazon and to all other suppliers “DON’T USE MYHERMES “ ! If they are cheap, then it’s for a reason, in my experience they cost you so much more in time, stress, bad feeling and even compensation afterwards !