On Dec 14th my parcel was due for collection. I waited in all day but nobody turned up. I attempted contacting Hermes several times. All I was told was " Your parcel is awaiting collection."!! The robot 'Holly' finally directed me to the local depot, saying that someone would contact me. Nothing. I tried again to email them to cancel my order and to ask for a refund - no response. (Meanwhile I took my parcel to DPD and it was delivered the next day!) In desperation I've now written to them and sent it to their head office. I told them I would report them to Trading Standards if I didn't hear within a week. I'm still waiting...it's now 14th January!! I rest my case.