Hermes have notified me they have my much needed item and were delivering wednesday . Updated time twice before informing me could not deliver weds but would contact me thursday . Again gave me time for delivery , alas failed to deliver again . Went on to supposedly live chat , dont waste your time , its an automated message called Holly . Supposedly raised an incident number but cannot speak to anyone . They have on two days admitted they have my parcel and it is on their van ! ! Looking at other reviews the sequence ends up parcel being lost and to contact the vendor . Am doing this for a refund and will not use that vendor again as I have no wish to risk a Hermes delivery again . Rod Guise