I have always used My Hermes and they are great until you have an issue- I sent a parcel beginning of December 20- it was never received- tracking has never moved from being at receivers local delivery office- it has been over 4 weeks now- have gone and logged the issue 4 times on line- all they say is I have already contacted them about this and someone will be in touch- no-one has ever called me back- I have called twice- they give out the same automated information that you get on-line then when you give the option saying you want to speak someone they play hold music and I have been on hold for over an hour each time (costing me money calling)- so in end have given up- I am not sure how they can get away with such appalling customer service. I send a lot of parcels each month and have always used Hermes as one of my providers in past but this has put me off using them now. Terrible customer service- the worst I have ever experienced and in this day and age with all the technology options there is no excuse for it. Very frustrated and angry to be honest.