I have been ordering products online for about 10 years. Many couriers have been used to deliver me packages. Hermes is by far the worst of the lot. They have been telling me for the last two days that my parcel is going to arrive and it still hasn't. I've had enough of them. From now on before I make a purchase online I will contact the seller and make sure they do not use Hermes and if they do I wont buy from them. If everyone does the same as me then Hermes will go out of business and we wont have to put up with their worse than useless so called service. Hermes are worse than useless, don't use them.