I've had a really bad experience with Hermes. 9th Jan: Booked a courier to come on 11th Jan and pick up heavy box to be sent with Christmas presents for family I wasn't able to see over the holidays. Payments didn't go through on Chrome but worked on Safari. No confirmation email but order listed on account and money taken out of my account. No reference number given either so I cannot use their 'request a refund' page. 11th Jan: Nobody came to collect, I was in all day. No communication. 13th Jan: Called Hermes, on hold for 38 mins before I could speak to anyone. Lady reassured me she would call the driver and get him to pick it up following day and keep me posted on what was happening. 14th Jan: Nobody came to collect, I was in all day. No communication. 18th Jan: Given up after 1 week of no pick up and no communication. I called and am currently on hold (again) to cancel it and ask for a refund. I'm going to have to carry this huge box to the post office. Hermes are absolutely useless, don't turn up when they say they will but happily take your money, their website chat service unhelpful and severely understaffed so you have to waste hours of your life waiting to speak to someone to ask why they can't fulfill the services you've already paid them for.