This is the second and last time I deal with this shambles of a company!! For the second time (different parcels), I arranged for then to pick up and collect from home, I arranged for a next business day pick-up and received an email to confirm this. On the day of the pick up checked the Hermes website and confirmed the pickup for between 13:00 - 15:00, only to check later and find they said "Sorry we tried to pickup your parcel at 13:48 but no-one was in"!! I waited in all day for this and was at home all day!! Tried to complain on the website only to end up with an automated reply saying the same!! It's impossible to speak to some-one. Looking at the complaints page only re-directs you to the automated service. I cannot believe this company is still around!!