"Sorry to hear that you had a bad experience with Myhermes, What went wrong?" What went wrong? To be honest, a better question would be "what goes right" at Hermes. On the 2nd of Jan I placed a Next Day Delivery which was to come via Hermes. The next day I got an email saying my package was out for delivery and would come between 2pm and 4pm. Me, knowing the fuckery Royal Mail and Hermes are notorious for, decided to wait for my package as from 12pm (around 12:33 to be precise) in my living room which is within line of sight of the front door. 4pm comes around and my package isn't here so I assume the message I received was just an error and they didn't deliver it (especially since this was on Sunday). But lo and behold, 30 minutes later i get an email saying "Hi, _____. We tried to deliver your BooHoo parcel today but you weren't in". That's Hermes' couriers for you. At least think smart, we were in lockdown on a Sunday afternoon...where else would I be other than at home. Only giving an extra star because the courier must've decided to give their life to Christ and bring my package the next day.