I paid for a collection on January 8th and have had a not eon the door stating that people are in the house (lockdown!) and it's been 11 days and no collection. There is no way of speaking to a human about this you just get infuriating responses over the phone or online from automated messages. I can't even find a way to get a refund. I will never use this service again. I understand there can be delays and that the drivers are working hard etc but it's the fact that there is no form of customer service to resolve problems when they occur. I am now stuck having paid for collection and no way in hell to speak with anyone about cancelling or understanding if it will ever be collected?! Just don't use them it's a waste of money, time and energy.