Absolutely shocking service from Hermes for the third time! Sent a parcel on the 18th December 2020, it’s the 19th of January 2021 today and tracking still says, ‘We have your parcel and it’s on its way to your local depot’. Parcel has disappeared off the face of the earth. Hermes call handler answered the phone after half an hour of ringing and she was absolutely useless! Hermes have refused to compensate me for the loss or refund the postage despite me ticking the insurance box. Call handler was no help whatsoever and she even refused to give me details of who I could complain to. Neither me or my company will use these couriers again!