Zero customer service. As far as I can tell there is no way of contacting the company. In October I received a final delivery notice for a parcel, which had only one previosly attempted delivery. Even then, the notification the parcel was out for delivery came after the notification that a delivery attempt had been made. I'd briefly popped out believing the parcel was due the next day. Two days later, after no further communication I came home to a card specifying that the third and final delivery attempt had been made and the parcel would be returned to sender. I tried to contact Hermes but the bots couldnt register the request. I had to contact the retailer to get the delivery sorted, which then ment the parcel was late. Disappointing as it was a gift. Of late the driver has taken to abandoning parcels in the back garden, which is open to the street, and with no attempt to keep them out of sight. On a number of occasions I've been at home and only realised through receipt of the delivery email. She makes no attempt to ring the bell, or even leave parcels with neighbours to ensure they are securely received. I know others in the area have spoken with the driver to request she stops this practice, however it appears to be to be avail. I've tried again to contact Hermes to make a complaint. The service is shocking, and I do wish retailers would stick to more reliable delivery companies.