AVOID THIS COMPANY!! They keep losing my parcels. Their service is not reliable. They failed to provide real information and very poor customer service. My first parcel that I sent last December wasn't delivered to the recipient. I was chasing this but I was told there was no update yet from the depot. It took a month for them to come back to me, only just to say that they lost it and that my item is not eligible for claim. I should have learnt my lesson but no, I still used their service to send another parcel and instantly regret it! it's been almost a month now, the tracking is not updated (they said they have problem with the tracking system - which they never fixed). I was even told that the parcel was due for delivery last 15th of January, but my customer didn't received it. I was chasing this delivery but there's not update at all. I was asked to wait another 7-14 days! It's ridiculous! Their poor service resulted negative impact to my small business. I will never ever use this company again. They don't care about your parcel. Very rubbish customer service. I'll switch back to Royal Mail/ DPD.