These clowns have lost my parcel and that has been compounded by the couldn’t care less attitude I have encountered whilst trying to sort this out. You have to wait a really long time on the phone sometimes over 30 minutes before you get through to a person and to say they just couldn’t care less about my parcel is a serious understatement- just a totally apathetic approach, absolutely terrible customer service - if you do have a problem sending a parcel with hermes you will not receive any help you will have to wait ages on the phone to actually get to speak to someone who will not help you because they just couldn’t care less and you will basically encounter a brick wall. hermes has a seriously appalling customer service attitude way way worse than anything I have ever encountered before you will be on your own because they truly truly ‘Couldn’t Care Less’