Two parcels sent internationally, both sent from same location but with several months between each. Both seem to suffer the same fate - i.e. they sit being processed for an inordinately long time - the first it was three weeks - the sender visited the dispatch point and could see it sitting on the table every time he went by. In the current case we are up to 13 days. I have contacted customer services, and to be fair they have been very helpful - that said they are just phone jockeys and have no control over the movement of parcels - I would hazard a guess, given my experience, no one has or wants to. The saying good money for old rope is quite apt here. Contacted live chat again on 29th - get the same chat person, initially very helpful, then announces his shift is over and he is going to transfer me to another colleague - but instead ends the chat - possibly a mistake and my anger level is raised several notches. He was doing well up until that point. Still have no idea when to expect any movement of the parcel. Terrible service and will not be using again and would similarly advise others the same.