Appalling. Mixed up my delivery with someone else so the app stated 'delivered' when it wasn't - it even had a picture of someone's item - not mine. Tried calling numerous times but their customer service is completely closed - impossible so actually speak to anyone at Hermes to resolve the issue. How can you run a service if you have NO CUSTOMER SERVICE. The items were 3 PLANTS - PERISHIBLE items which should have been delivered straight away. Horrible experience leaving me completely helpless to resolve - no doubt I will NEVER see these plants and if they do arrive they will be dead and with no customer service I will never get a refund. WORST delivery company in the UK.