*AVOID WHERE POSSIBLE* I was expecting a package from my boyfriend as we haven’t been able to see each other for 4 months and paid over £15 to get it delivered quickly and nothing came in the first week. So we phoned Hermes and the said it had been damaged and they said it has been ‘repackaged’ and should be with me within 48 hours... This was not the case so after being on hold again for another hour, they said that the package had been damaged and disposed of or lost. However, it wasn’t something that could have damaged very easily, I believe it was opened by their staff and stuff taken from it, this is not the first time that has happened with Hermes. Because of the contents probably will not even see any money from them either even though it is insured. Check the ‘NO COMPENSATION’ list as it lists just about everything you can think of on there, therefore your package won’t actually be insured and you will most likely not be compensated. Absolutely appalled, disgusted at their business, customer service and I would be ashamed to work for that company. This is not the first “lost or damaged” parcel and have also ordered from big businesses that use Hermes and the parcels have made it to Hermes but never to me... Stay clear, what an absolute disgrace, not even deserving of one star but have to give it one to submit review.