APPALLING customer service .. COULD NOT BE WORSE! APPALLING customer service ... If it works it's ok. BUT WHEN IT GOES WRONG THEY COULD NOT BE WORSE. Hermes lost my parcel. I paid extra to insure the contents to their full value. HERMES made it almost impossible to make a claim. They have squirmed at every turn to avoid paying the compensation they undeniably owe me. This started in September 2020. At every stage, I have been clear and patient. They have obfuscated, delayed, lied and even delivered another customer's parcel to my recipient and claimed it was mine. As they clearly have no intention to honor their contract with me .. to either deliver my parcel, or pay appropriate compensation if they fail to do so/lose it ... my only option is now to make a Small Claim's Court claim.