I have been waiting for 5 days for my delivery and haven’t left the house once (it’s lockdown) and they have had an issue every time trying to deliver. I had even resorted to waiting at the window for the allotted time and then making a big sign with my door number on (even though it’s on the door) and putting it up on the window. I don’t live in a remote area. I have tried contacting them and there’s no way to unless you ‘miss’ the delivery enough times they then say you need to contact them. You have to go to the live chat and they make a ticket for you sent onto the cut toner service team and I now just have to wait for them. They charge £6 for a phone call to talk to a machine so this resolves nothing. The whole time I have been waiting at the window and not one person was in sight so they didn’t even make it to near my house. This delivery company is a joke. This is not the first time I have had issues with them and I’m sure won’t be the last. I dread ordering parcels now as if they say they’re coming through Hermes it’s a 50/50 chance on weather I’ll actually receive my parcel.