Absolutely awful, after waiting over a month for a parcel to be delivered I was told following an investigation it was lost. I had taken out insurance so was told to provide evidence in clouding the card given to me when my parcel was collected. After much searching I found it and submitted claim with all necessary evidence. I then received an email saying my claim had been rejected and the parcel was being returned to me. Miraculously they found a parcel that following an investigation was found to missing on the same day I submitted my claim. Something makes me think they were hoping I wouldn’t have all their required evidence so they could reject the claim and keep the parcel. So now have to wait a month for the parcel to be returned from Spain. Grandchildren never got their Xmas presents. Would not recommend and will never use again