I cannot for the life of me understand how on earth there are so many positive reviews about myhermes on here... I am not faulting my own local courier (even if they do not give out any contact details). Maybe I'm jinxed, but 99 times out of 100, when I try to use myhermes to deliver items I sell, it never reaches the customer. How they manage to hold a company like this together is beyond me. They are almost impossible to get through to- live chat rarely works, and phoning them rarely gets you through to a human being (the automated voices they use are ghastly - no company who is genuinely interested in customer service does that). You can easily be on hold for at least half an hour, and much longer if you've got plenty of free time. They are experts at damaging parcels, even the ones you make sure aren't capable of being damaged (but you never get to see them when this happens, so how do you know if it's true or not?). My latest fiasco (I fall into the pit of, I'll give myhermes one more chance, much too often) - I have/had a customer waiting for a delivery for over 10 days, & I could not get through to myhermes to find out what was going on (they NEVER contact you themselves). This morning I actually got through to a human being, who wasn't exactly the best example of customer service, but at least it was a person. I asked why it looked as if they were returning my parcel to me instead of delivering to customer, & I was told it was because it went to the wrong hub. I said, why on earth couldn't it be sent on, instead of returning it to me, and why could they not have contacted me if they didn't know what to do?? The chap said, unfortunately there was nothing he could do about it... I said I wasn't blaming him, it's the WHOLE JOLLY COMPANY. And you never receive a penny of compensation/refunds, unless you have nothing else to do but fight for it for the rest of your life. Cannot believe how a so called UK company can operate like this, I have had countless parcels go 'missing' over the last couple of years - they may be cheap (IF something ever actually gets delivered, that is) but they're certainly not cheerful. Won't be taking the risk again 🙄🙄🙄