Hermes was used to deliver a package that i ordered from Thompson and Morgan. Hermes advised me that my package would be delivered between 09.00-13.00. At 13.49 they emailed to say it had been delivered and left in the Porch. Alas we don't have a porch and nothing had been delivered. I rang the number on Hermes website and got a robotic female. After a few minutes stating order no etc i was told my package had been delivered at 13.49 - end of. Hermes does not have a process that deals with non delivery. I managed to send some sort of email chat saying that i had not received my package and in my opinion it was likely that it had been delivered to the wrong address. Next day i got an email saying they had spoken to the driver who claimed he handed it to someone at the correct address. Later that morning someone in the next street rang the doorbell and asked if i was expecting a package from Thompson and Morgan. I suspect Hermes is on some service contract with suppliers whereby they don't get paid unless they deliver within certain parameters - 95-98%, because they lied about delivering to my address. I reported Hermes to Thompson and Morgan and told them whomever was procuring services from Hermes was not doing a good job.